This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1.
Temporary disruption of the transmission signal’s pulse may occur on rare occasions. If this happens, the breaks between the transmission signals may be prolonged by a few milliseconds. If this happens when the device is searching, confusing messages may be temporarily displayed on the transceiver. This may cause time to be lost in the search.
It is caused by a software error in version 2.1. A software component that was changed when updating from 2.0 to 2.1 is responsible for the pulse variation. In rare cases, the 2.1 software will transmit to the antenna in varying transmission periods.
Our avalanche transceivers undergo 100% comprehensive quality control and are tested several times for functionality before distribution. Despite our comprehensive quality control measures, we have now discovered a scenario that has never before occurred in our QA processes.
The error was discovered during intensive training sessions by ORTOVOX SAFETY ACADEMY partners. The error was identified and rectified in the following internal tests.